Frequently Asked Questions
Shipping
Do you offer free shipping?
Yes! We offer fast free shipping on all orders across Canada and the USA.
How long does shipping take?
Standard delivery takes 5–10 business days. Express options may be available at checkout.
Do you ship internationally?
Currently we ship to Canada and the USA. International shipping is coming soon!
Orders
How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also visit our Track Order page.
Can I cancel or change my order?
Orders can be cancelled or changed within 24 hours of placing them. Please contact us immediately at support@genuinomart.com.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original condition. Please visit our Return & Refund Policy page for full details.
How do I start a return?
Email us at support@genuinomart.com with your order number and reason for return. We will guide you through the process.
Products
What sizes do you offer?
Our apparel is available in sizes XS to 3XL. Please refer to the size chart on each product page.
Are your designs exclusive?
Yes! All GENUINODOT designs are original and exclusive to Genuino Mart. You won't find them anywhere else.
Contact
How can I reach you?
Email us at support@genuinomart.com or visit our Contact page. We respond within 24–48 hours.