Return & Refund Policy

At Genuino Mart, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Easy returns, customer-friendly support.

Returns

You have 30 days from the date of delivery to return an item.
Items must be unworn, unwashed, and in original condition with all tags attached.
Items marked as final sale are not eligible for return.

How to Start a Return

Email us at support@genuinomart.com with your order number and reason for return.
We will send you return instructions within 24–48 hours.
Ship the item back using a trackable shipping method.

Refunds

Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–7 business days.
Original shipping charges are non-refundable.

International Orders

We ship worldwide from Canada. International customers are welcome to return items following the same process above. Please note that return shipping costs for international orders are the responsibility of the customer.

Damaged or Wrong Items

If you received a damaged or incorrect item, please email us at support@genuinomart.com within 7 days of delivery with a photo of the item. We will resolve it immediately at no cost to you.